FAQs

Here you will find answers to your questions about the Bad Homburg Open powered by Solarwatt.

TICKETS & ENTRY

How do I cancel my ticket / order?

Event tickets are generally excluded from the fourteen-day right of cancellation and return. You will be expressly informed of the binding nature of a ticket order during the ordering process and in our General Terms and Conditions.

Can I give a ticket to another person as a gift?

Our tickets are not personalised. It is therefore possible to pass them on.

What happens if I lose my ticket?

No reimbursement will be made for lost tickets.

Can I buy tickets at the venue?

Yes, there is a box office. Please note that there is no guarantee for the remaining availability of tickets.

Can I leave the tournament grounds with my ticket for the centre court and come back later?

Yes, you can leave the tournament grounds and come back at a later time. When you leave the tournament grounds, you will receive a wristband that allows you to re-enter the tournament grounds and the centre court.

Does my child need a ticket?

Children up to the age of 6 are exempt from admission. Please note that there is no seating entitlement.

Are there discounts for pupils, students or senior citizens?

Children up to and including the age of 6 are admitted free of charge, without entitlement to a seat. You can take your child (up to and including the age of 6) with you to your seat. Pupils and students receive a 20% discount on presentation of ID. Persons with disabilities (from GdB 50) and wheelchair users receive a 50% discount on presentation of ID. Accompanying persons of disabled persons with a ‘B’ in their ID card also receive a 50% discount. No discount can be granted on already discounted tickets.

Which payment methods are accepted for ticket purchases?

Credit card: Online payment with a Mastercard, Visa, American Express, Diners or JCB credit card.
PayPal: Online payment with a PayPal account. PayPal access data is required. With PayPal Express, the personal data is taken directly from the PayPal account. This significantly shortens the ordering process.
Apple Pay: Online payment with ApplePay - the payment function for Apple smartphone users. Apple Pay can be used to pay on iPhone, iPad, Apple Watch and Mac devices with Touch ID, but unfortunately it is not possible to order on account.

Any further questions?

You can reach us via the contact form.